Friday, January 29, 2010

Core Prerequisites for Effective KM?

Hagel & Seely Brown's Big Shift blog is usually worth reading...the latest post is a nice description of what seems to be an emerging agreement that catalyzing informal collaboration is the "sweet spot" of organizational KM.

This sentence caught my eye: "We've found in our research ... that new knowledge comes into being when people who share passions for a given endeavor interact and collaborate around difficult performance challenges." Though I'm sure they don't intend this statement to comprise a list of core prerequisites, it does seem like a plausible jumping-off point for discussion:
  • Passion - it takes hard work to create distinctive new knowledge that clearly adds new business value. Sometimes it's difficult to find folks who are truly passionate about their work/customers/market.
  • Specific Endeavor - serves to focus individual and group attention.
  • Collaboration - even individuals working alone "collaborate" with themselves via an internal conversation.
  • Difficult Challenge - forces folks to get outside of their normal thinking patterns
  • Performance Challenge - provides constraints, resulting in more innovation within the remaining degrees of freedom?

Seems like traditional KM captures the past, while & Hagel & Seely Brown's "creation spaces" catalyze the creation of the future.

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