Gary Klein is perhaps the leading researcher on how individuals actually make sense of a context. His Data-Frame model is an essential tool for anyone trying to improve decision making, especially on the edge.
In this model, Klein focuses on two sensemaking objects: (a) the data that is constantly streaming by a decision maker, and (b) the frames the decision maker uses to organize that data. As data streams by, frames are selected, elaborated, questioned, abandoned, and created. Although this may seem simple, it is not simplistic. Klein sees it as useful in catalyzing exploration; as with Weick's Enact-Select-Retain, it provides no simple answers.
A similar approach is seen in Zhang & Soergel's Sensemaking Model, which has a structure that seems slightly more linear than Klein's.
Klein is perhaps best known for his book, Sources of Power. Although it's only 10 years old, it's already a classic on how individuals make decisions...and, another "must-read" for students of sensemaking.
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2 comments:
Walter
am just polishing up the theory part of a chapter on complexity in a thesis so would love to have access to this sensemaking model... can you check the link or provide more details? Would be really appreciated.
cheers
Wendy
I have updated the link; if it breaks in the future, you can search for "zhang soergel sensemaking chi 2009" and find it quickly.
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