Sunday, June 8, 2008

User-Dominated "Technologies"

Gardner came out with a "Top 10 Disruptive Technologies" list. Although some of these were mostly technology (cloud computing, multicore and hybrid processors), I was struck (but not surprised) by how user-centric this list is.

As technology commoditizes and is broadly interoperable up to (and including) the application layer, most "technological" disruptions will occur above that layer...meaning that most technologists probably need to better understand how technology is coupled to cognition, sociology, anthropology, organizational behavior, etc.

An Accenture report that "95% of returned gadgets still work" does not bode well for the future...though I suppose that if user-centric technologies enable users to create & deploy more usable capabilities, users may eventually control significant portions of the technology-based value nets.

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